Privacy & Policy

Effective Date: Nov 4th, 2024

KonnekTech values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the EU General Data Protection Regulation (GDPR).

Information We Collect

We collect personal data that you provide directly to us or that is automatically collected as you use our services. This includes:

  • Personal Data: Your name, email address, phone number, and other contact information you provide when you fill out forms on our website.
  • Usage Data: Information about your device and browsing activities (e.g., IP address, browser type, pages visited).
  • Cookies: We use cookies to track your activity on our website to enhance your experience. You can manage your cookie preferences using our cookie consent banner.

Under GDPR, we process your personal data based on:

  • Consent: By using our website and services, you consent to the collection and use of your data as outlined in this policy.
  • Contractual Obligation: To fulfill a contract or service you have requested.
  • Legitimate Interest: For purposes such as improving our services, marketing, and ensuring the security of our website.

How We Use Your Information

We use your personal data to:

  • Provide, operate, and improve our services
  • Respond to your inquiries and support requests
  • Comply with legal obligations
  • Personalize your experience and display relevant information
  • Conduct marketing communications (with your explicit consent)

You have the right to control your personal data. This includes the right to:

  • Withdraw Consent: You may withdraw your consent at any time by contacting us or adjusting your preferences in our cookie settings.
  • Access Your Data: Request a copy of the personal data we hold about you.
  • Rectify Data: Correct any inaccurate or incomplete information we have about you.
  • Erase Data (Right to be Forgotten): Request the deletion of your personal data when it is no longer needed for the original purpose.
  • Data Portability: Receive your personal data in a machine-readable format and transfer it to another service provider.
  • Restrict or Object to Processing: You may object to certain types of processing, such as direct marketing.

Data Sharing and Transfers

We will not sell or share your data with third parties unless required by law or for the purposes outlined in this policy, such as:

  • Trusted service providers that help us deliver and maintain our services (e.g., hosting, analytics)
  • Compliance with legal obligations or governmental requests
  • If we merge or are acquired by another company In cases where personal data is transferred outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., EU Standard Contractual Clauses) to protect your privacy.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You have the right to opt-in or opt-out of non-essential cookies. We will request explicit consent before placing non-essential cookies on your device.

  • Strictly Necessary Cookies: These are required for the functioning of the website.
  • Analytics and Performance Cookies: These help us understand how visitors interact with our site and improve functionality.
  • Marketing Cookies: Used to track your activity and display relevant advertisements. You can manage your cookie preferences at any time through our Cookie Consent Management Tool.

Data Security

We take appropriate security measures to protect your data, including encryption, regular security audits, and access controls to prevent unauthorized access or data breaches.

Your Data Protection Rights

As an EU resident, you have the following rights under GDPR:

  • Right of Access: You can request details of the personal data we hold on you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your data under certain conditions.
  • Right to Restrict Processing: You can request that we limit how we process your data.
  • Right to Data Portability: You can request that we transfer your data to another organization.
  • Right to Object: You can object to data processing in certain circumstances.
  • Right to Lodge a Complaint: You can lodge a complaint with a supervisory authority if you believe your rights have been violated.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any changes by updating the effective date at the top of the policy.

Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@konnektech.com
Phone: (+84) 933 388 933